Return / Exchange / Replacement Policy:
*No returns allowed for worn or used lingerie as it is not hygienic.
Items can be exchanged within 7 days of shipment only. Tags must be in place and item must be clean in brand new condition. NO EXCEPTIONS.
Special & custom orders are non-refundable or returnable.
Last Chance Sale items are not returnable or refundable. All refunds are for merchandise only.
Shipping charges are non-refundable.
For speedy exchanges, we recommend returning the items you would like to exchange and placing a new order for the correct items. If you would like to complete an even exchange without placing a new order you will be charged a reshipment fee not to exceed $5.95 for the first item and $0.25 for each additional item. For even exchanges please allow 2-3 weeks from the time you ship the items until you receive the new items. In the event a customer receives the wrong or defective merchandise a replacement will be issued to the customer at no cost. The original item(s) must be returned to our warehouse within 14 days to complete the transaction. If merchandise is not received back within 14 days, the customer's account will be placed on hold until either merchandise or payment is received.
All returns must be shipped to:
47 Yost Place Capitol Heights, MD 20743
- Please allow 1 week for processing.
- Must be sent postage paid.
- Must be in new, resellable condition with the original packaging with tags still attached.
- ALL UNDERGARMENTS, TIGHTS, SALE ITEMS & LEOTARDS are FINAL SALE unless defective.
- Shoe boxes must not be damaged.
- Must include a copy of your invoice. If you send the original, it will not be returned.
- We are not responsible for lost or stolen returned packages. We strongly suggest you insure your return shipment.